my frustration
I just wanted to express my frustration with my order and service from last month. I ordered floating frames because I had some canvases I wanted to put between two pieces of glass to display and my online research showed that's what they were called. When my order arrived I was surprised to find that floating frames means something else on this website and of course I couldn't return them. So I was out $300. I also didn't receive all of the pieces to hang the other regular frames I had ordered and when I called, the woman on the phone didn't believe me at first and then never sent the supplies she promised. I bought them at Loews last week. I've worked with several online frame shops the last few years but this has been the worst experience.
Melinda, | THANKS!
Thank you KeenART for the great service provided by your team. It was my first contact with your Company and I am happy to work with you in the future. This is a real feedback from a new customer so I am glad to see that we have high quality services here in BC. Impressed by the print quality, good packaging and fast shipping, professional website. Keep doing it like these and the customers will always come back to you. Best regards, Adrian, Vancouver
Adrian, | WOW
The poster mounting turned out beautifully!
Thanks so much.
Teresa H., | So happy!
Received the replacement frame and wanted to show you. I'm so pleased, it looks great. Thank you so much for expediting the delivery.
I am so very happy with the frame and especially your Company's customer service policy and staff.
Again, thank you, I really appreciate how this was handled.
Julie, |
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